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MY ORDER

How can I cancel an order?

All you need to do is send us such a request along with your order number to: store@neigetees.com

If we do not receive your payment within 7 business days, we will automatically cancel it.
When will I receive my order?

Standard shipments are dispatched within 3 business days of payment being credited to our bank account, PayPal, or Przelewy24. If you need this package very urgently, please contact us at: store@neigetees.com

Clothing that we produce to your order, as stated in the product description, is shipped within 14 days of receipt of payment.

During peak seasons and holidays, order processing time may be slightly extended.
I have placed an order, but I have not yet received order confirmation. When will I receive it?

A confirmation is sent automatically after placing an order. If you provided an incorrect email address, there is a possibility that you will not receive it.

You can also find it in your SPAM folder. If it's not there, let us know at store@neigetees.com, and we will send it to you again.
I have received my order, but some items are incorrect / faulty. What should I do?

Please contact us immediately at store@neigetees.com, and we will resolve the issue as soon as possible.

Don't forget to include your order number, attach photos of the item(s), and provide a description of the defect.
Where can I find information about current promotions?

You can find all information regarding current and upcoming promotions on our social media channels or by subscribing to our newsletter here.
Will out-of-stock items be restocked?

We do not rule out such a possibility! We provide all information on our website, social media, and in our newsletter.

SHIPPING & DELIVERY

Where are my orders shipped from?

All products are shipped from our warehouse in Poland.
What are the shipping costs?

Shipping costs depend on the country and the weight of the package. They can be easily calculated in the shopping cart after adding the product and providing the shipping address.
What is the package delivery time?

Delivery time in Poland is 1 to 2 business days, for international courier shipments up to 7 days, and for postal shipments 4-23 days depending on the location (Europe-up to 8 days, Asia/North America-up to 14 days, South America-up to 15 days, Australia/New Zealand up to 23 days). This time is counted from the moment the order is dispatched.

The courier company delivering orders in the country is DPD or Inpost, and DPD, UPS, FEDEX, GLS or Poczta Polska for international shipments.

PAYMENT METHODS

How can I pay for my order?

We offer the following payment options:

– Credit/debit card: Visa, Visa Electron, Mastercard, Maestro
– PayPal
– Przelewy24
– Cash on delivery (Poland only)
If you experience problems with any of the above payment methods, you can make a traditional bank transfer to our bank account. Please provide your order number in the transfer title.

Payment in PLN:

IBAN: PL18 1050 1487 1000 0091 4315 5910
BIC/SWIFT: ING BPLPW

Payment in EUR:

IBAN: PL47 1050 1504 1000 0092 2338 4877
BIC/SWIFT: ING BPLPW

Address: NT Roman Buk, ul. Ligonia 43a, 47-325 Kamien Slaski, Poland
Are duties and taxes included?

Duties and taxes are calculated individually depending on the country of destination.
Will there be any additional charges?

We will only charge the total amount shown in the order summary. However, please note that foreign transaction fees may apply depending on your bank's payment policies.

Please check your bank's transaction fee policy before placing an order, as you will be responsible for any additional charges imposed by your bank.

RETURNS AND COMPLAINTS

How do I return or exchange an item?

You can return or exchange any item purchased on neigetees.com within 14 days of the delivery date.
Please make sure that the returned product is in perfect condition with original tags and packaging. Remember to keep proof of shipping.

NEIGETEES.COM reserves the right to refuse returns sent or communicated after the specified period or items that show signs of use or have original tags detached. If you would like to exchange your purchase for a different size or another item, please contact us at: store@neigetees.com
Who pays for the return of goods?

We do not refund shipping costs for domestic and international shipments. Customs duties and taxes are also non-refundable.
What is the return/exchange address?

Return/exchange address:
NT Roman Buk
Ligonia 43a, 47-325 Kamień Slaski
with the note "Exchange/Return"

In case of a return, please enclose the receipt and a completed return form with the package.

SIZE CHART

What size should I choose?

We recommend laying flat your favourite, most comfortable garment that is similar to the product you wish to buy and using its measurements to choose your size from the chart.

If you need assistance, please contact our Customer Service Department via email. We will try to respond as soon as possible.

We are available from Monday to Friday.

Customer Service: store@neigetees.com

NT Roman Buk
Ligonia 43a 47 – 325 Kamień Śląski
Krapkowice County, Opole Voivodeship
Tax ID: 1990042095 REGON: 161571172